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RMA Policy and Process

MAIWE RMA Service

MAIWE provides maintenance and repair services for both warranty and out-of-warranty products. RMA items to be repaired or replaced will be subjected in the following policy and process.

Submit the RMA Request to a MAIWE Contact Window

Customers have to fill in the RMA request form and submit to a MAIWE contact window. Whenever MAIWE contact window receive the RMA form, we would evaluate the problem firstly and provide a RMA number and returned address for repair if necessary. Please do not return any hardware back to MAIWE without an authorized RMA number.

Verify Warranty Eligibility and Service Charged Policy

MAIWE will check the serial number of device itself and see if it’s under MAIWE warranty.

1. If the returned device is within the scope of MAIWE warranty, we would inspect the defect device and evaluate its status to repair or replace the needed items. All of service will be determined by MAIWE RMA Team or please refer to your regular contact window at MAIWE.

2. If the returned device is out of warranty, MAIWE will send a PI at an estimated cost of repaired device to wait for approval from customer before repairing.

Shipping Cost of RMA Units

1. MAIWE will cover requested cost of returned item if the defeated item is still within warranty period. If you request a private shipping service such as UPS or DHL, MAIWE will not take any additional costs. If you require any special shipping arrangements, please clearly indicate it when shipping your item to MAIWE.

2. If the defeated item is out of warranty period, you have to be responsible for two-way shipment charges.

 

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